scan and view
have your urgent letters scanned for instant access
Whether you are constantly cruising on the cut, permanently moored, or just must have the contents of that important letter today, Scan & View is perfect for you. It's also the most ecological option, because scanning a letter creates just 1/500th of the Carbon compared to physically forwarding your mail by post!
using your scan viewer
By requesting Scan & View you are giving us explicit instruction and permission to open your mail.
In the mail scanning section of your account control panel, set your standing instruction to 'Open and scan my mail on arrival'. Whilst this option is selected, letter mail being delivered to your mailbox is opened and the first ( or most relevant ) page is scanned and uploaded to your secure scan viewer, illustrated below.
We hate spending your money, which is why we only scan a single page of a letter or document initially. We know from your feedback that this is usually all you'll ever need. If you then decide that you want the rest of the content scanning, just click 'SCAN ALL REMAINING PAGES' from the controls beneath the image!
The other one-click controls below each image are; 'DELETE SCAN', this removes the image from your viewer, but does not effect the physical letter, which will remain in your mailbox. However, clicking on 'DESTROY THIS MAIL' will automatically instruct the mailroom to shred the associated letter, but will leave the image in your viewer until you decide to DELETE it.
When you first log in to your secure control panel, you will notice that one 'unread scan' is already showing in your viewer. This test image is there so you can try out the feature for yourself! :o)
scan existing letters
If you decide that you want to read post that has already been delivered to your mailbox, no problem! In the mail scanning section of your secure Control Panel you will find 'scan existing mail'. Tick the box, click the 'SCAN MY MAIL NOW' button, and all previously unscanned items in your mailbox will be processed and uploaded to your Viewer.
If, however, you only need a specific item scanning, please contact Support with as accurate a description of the letter as possible and, if the mailroom are able to identify it with confidence, they will scan it for you. A word of caution: Without opening mail there is little chance of identifying the sender, especially so for official letters, which are deliberately anonymised to help prevent identity theft, and the search may result in a small manual handling surcharge.
Method: In keeping with our strict Environmental Policy, letter mail is cross shredding, unopened, and then recycled as bio-mass fuel. Non-paper items may be opened to ensure that a safe, legal and ecologically compatible destruction method is employed.
Timescales: If you request a scanned item be DESTROYED, we will wait 24 hours before shredding. Any unforwarded mail ( including both scanned and unscanned items ) in a 'Closed' mailbox will be archived for 60 days after the account expiry date before being destroyed.