scan and view

have your urgent letters scanned for instant access

If you are constantly travelling and have no fixed point of contact for forwarding,  or just must have the contents of that important letter today,  Scan & View is perfect for you!   It's also the most ecological option because scanning a letter creates just 1/50th of the Carbon compared to posting within the UK,  rising to 1/500th if the letter is being forwarded abroad!

using your scan viewer

By requesting a Scan & View you are giving us explicit instruction and permission to open your mail.

Set the standing instructions in your account control panel to 'Scan all mail on arrival'.   Whilst this option is selected,  letter mail being delivered to your mailbox is opened and the first  (or most relevant)  page is scanned and uploaded to your secure scan viewer.

Scan and send or scan and view your letters

We hate spending your money,  which is why we only scan a single page initially.   We know from your feedback that this is usually all you'll ever need.   If you decide that want the rest of a letter's content scanned,  just select 'SCAN ALL' in the image options!

You will find three other controls for each image;  DOWNLOAD will present you with a printable version of the image,  DELETE will remove the image from your viewer,  and DESTROY will instruct the mailroom to shred the associated letter.

Important!   To avoid the opportunity for error,  once you delete an image from the viewer you will no longer have the option to destroy the associated letter.   For the same reason,  we cannot shred any individual item of mail that has not been scanned.   You can,  however,  request that the entire contents of your mailbox be destroyed at any time by emailing a request to

to scan an individual item

If you have several letters in your mailbox,  but only need a specific item scanning,  please contact Support with as accurate a description of the letter as possible and,  if the mailroom are able to identify it with confidence,  they will process a scan for you.
A word of caution:   Without opening mail there is little chance of identifying the sender,  especially so for official letters,  which are deliberately anonymised to help prevent identity theft,  and the search may result in a manual handling surcharge.

destroying mail

Method:   In keeping with our Environmental Policy,  letter mail is cross shredding,  unopened,  and then recycled as bio-mass fuel.   Non-paper items may be opened to ensure that a safe,  legal and ecologically compatible destruction method is employed.

Timescales:   All unforwarded mail  ( including previously scanned items )  that remain in a 'Closed' mailbox will be archived securely for a further 90 days after the account expiry date,  before being destroyed.