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terms & conditions

. . . we really do exactly what it says on the screen!

British expat mailboxes and forwarding T and Cs

Most website Terms & Conditions are written in complex 'Legalese' that is a nightmare to follow,  sometimes quite deliberately so in order to hide or disguise elements that you may not like,  and is then tucked away in a dark corner.

We believe that our relationship with customers is so important,  that every word,  on every page of this website,  makes up part of our contract with you.   There is nothing hidden.   Because we both agree to be bound by this agreement,  please read the site carefully and don't hesitate to ask if anything is not absolutely clear!

cancellation policy

Under the European Consumer Rights Directive,  you do NOT have the right to withdraw from the contract you make with us at registration because the product  ( your mailbox Account )  is completely bespoke.   We understand,  however,  that people make mistakes or act in haste occasionally,  so,  as a courtesy and without prejudice,  if you change your mind within the first seven days and decide that you no longer wish to use our service for any reason,  we will refund your Service Fee and remaining Postage Fund credit,  ( less a £25 charge to offset our set-up and administration costs ),  provided that you have not already used your accommodation address.

For this reason,  and to comply with UK Organised Crime & Money Laundering Regulations,  we will process your refund 30 days later.   If any mail is delivered to your mailbox during this period the whole of the Service Fee becomes non-refundable.

It is always sad when a customer leaves us,  and we hope that you would discuss any problems that you may have with our Support team before making that decision.   But,  if you decide to close your account,  we are committed to make the experience as painless as possible.

gdpr and your privacy

We retain your personal data,  and information about the use of your account  ( such as previous forwarding addresses,  items handled and financial transactions etc. ),  for 90 days;  even after your Account has Expired.   We need this data so that we can provide retrospective support and defend any legal claims arising from the damage,  loss or non-delivery of mail by a third party carrier.

After this 90 day period,  all data relating to you and your account is automatically deleted from our servers in line with the new European GDPR  ( General Data Protection Regulations )  that came into force on May 25th,  2018.   GDPR also gives you the right to see what information we are currently holding about you and your account.   You have access to all of this data in the 90 Day Statement and Setting History reports in your secure control panel.

force majeure

It may seem obvious,  but in the event that we are prevented from providing the quality of service that we promise due to war breaking out,  riots or civil unrest,  flood,  fire,  natural disaster,  a direct meteorite strike on the Mail Centre or any other situation outside of our reasonable control,  you understand and forgive us!


the small print

In an attempt to make the small print below more understandable,  we have removed as much jargon as possible,  with as few 'notwithstandings',  'hereins' or  'albeits' that our lawyers would grudgingly accept!

RECITALS

This page provides information about the legal conditions that may apply to your use of Expost and any service you order from us.

Throughout this Agreement the following terms shall have the following meanings unless stated otherwise.

'Expost' or 'we' or 'us' or 'our' means and refers to the Company or Sole Trader or Partnership trading as Expost and named in the website Terms and Conditions of the Mail Centre you have selected.

'Account Holder' or 'you' or 'your' means or refers to the individual registering an Account with us and who agrees to be bound by the terms of this Agreement.

'User' means any named individual or business registered by you as a User of your Account.  For the avoidance of doubt the Account Holder is also a User.

'Service' means the provision of an accommodation address and mail management services as more fully described in the website.

'Term' means the number of days for which we agree to provide the Service.

'Service fee' means the payment made by you for provision of the Service throughout the chosen Term.

USE OF THE WEBSITE

1:  PASSWORD & ACCOUNT SECURITY

1.1  Access to your Account is password guarded and you are responsible for maintaining the confidentiality of your password.

1.2  Keep your password safe!  We will not be liable for any loss or damage incurred in the event that your Account is accessed by any unauthorised person.

SERVICES

2:  RECEIVING MAIL

2.1  We will provide you with the use of a mail centre's postal address for the Term of your Account.

2.2  We will receive all prepaid mail addressed to a registered User of your Account and sign for items of recorded or registered delivery including by courier.

2.3  We will receive parcels up to the size and weight limits defined by the Royal Mail 'Medium Parcel' format as part of our standard Service.
2.3.1  Parcels that exceed these limits will still be accepted but will be subject to a Surcharge.

2.4  We will receive items requiring cash on delivery (COD),  whether due to insufficient postage or Duty payable,  subject to there being sufficient balance remaining in your Postage Fund.

2.5  We reserve the right to refuse delivery of any item if;
2.5.1  delivery requires COD and there is insufficient credit in your Postage Fund or;
2.5.2  no registered User name is included in the address or;
2.5.3  your Account Status is Suspended or Closed or;
2.5.4  in our sole opinion,  accepting delivery of the item would breach any condition of this Agreement.

3:  MAIL FORWARDING

3.1  Using your secure Account control panel you can set your preferences for the schedule and the carrier and the method used to forward your mail.

3.2  You can change these preferences at any time without additional charge.

3.3  Your mail will be forwarded according to the preferences in force at the date and time of despatch.

3.4  If you have requested your mail to be forwarded by Royal Mail we reserve the right to use a private courier firm,  without further reference to you,  if the forwarding consignment would breach the Royal Mail's terms of carriage.

3.5  In the case of 3.4 above or if you have set your preferences to have your mail forwarded by private courier the choice of courier firm will be made by Expost.

3.6  We reserve the right to forward your mail in multiple consignments if;
3.6.1  a single consignment would exceed your chosen carrier's weight or size limit or;
3.6.2  doing so would result in a lower postage or carriage cost to you

3.7  We reserve the right to decline a mail forwarding request if;
3.7.1  your Account Status is Restricted,  Suspended,  Expired or Closed or;
3.7.2  your forwarding address is missing or incomplete or;
3.7.3  the item requires a Customs Declaration and one has not been submitted by you or;
3.7.4  carriage is refused by the carrier or;
3.7.5  we are instructed to do so by any governing Authority.

3.8  For the avoidance of doubt there is no facility for you or any named User to collect mail in person.

4:  FORWARDING ADDRESSES

4.1  You may provide an address to which your mail will be sent according to the schedule and the method you have set in your Account preferences.

4.2  Your forwarding address may be changed or removed by you at any time and at no charge.

4.3  Provision of a forwarding address is not a requirement of Service.

4.4  We retain a record of all preferences that you have set or changed,  including all forwarding addresses,  for a period of 90 days.
4.4.1  These records are made available to you via your Account control panel.
4.4.2  These records will be retained for a period of 90 days after the Account Expiry date.
4.4.3  Records may be retained for longer than 90 days by external systems that are beyond our sole control.

5:  FORWARDING MAIL ABROAD

5.1  Your forwarding address may be anywhere in the world,  except in those countries subject to a mail embargo as listed in the Royal Mail international delivery guide at:  https://www.royalmail.com/personal/international-delivery/country-guides

5.2  Those who choose to have their mail forwarding to locations outside the UK are responsible for compliance with all applicable local Customs and Regulations.

5.3  Any single item larger than the Royal Mail 'Letter' size format that is to be forwarded to an address outside of the EU requires you to complete a Customs Declaration prior to despatching except;
5.3.1  where such an item is obviously composed of letters or documents with no intrinsic value or;
5.3.2  where the contents are clearly visible  (e.g. a magazine or catalogue in a transparent sleeve)  and of no intrinsic value.

5.4  Duty payable and the applicable Surcharge will be debited from the balance in your Postage Fund prior to despatching.

6:  POSTAGE & SURCHARGES

6.1  We make no charge to forward mail by Royal Mail standard or signed-for service.

6.2  Postage or carriage charges as applied by your chosen carrier and including VAT where applicable,  will be debited from your Postage Fund.

7:  SCANNING MAIL

7.1  If you select any scan option you are giving us explicit permission to open your mail.

7.2  After being scanned the original item will be resealed and treated in accordance with your Account preferences.

FEES & CHARGES

All current Fees and Charges are shown in the website under 'charges'.

8:  SERVICE FEE

8.1  This is the charge we make to provide our Services for the Term of your Account.

8.2  The Service Fee for each Term includes a non-refundable set-up charge of £25  (plus VAT where applicable)  which represents the cost we incur in creating your bespoke account.

9:  HANDLING CHARGES

9.1  We charge a fee for each item that is delivered to your Mailbox except;
9.1.1  where the item is clearly unsolicited Junk mail or;
9.1.2  where the item is a catalogue or magazine and you have asked for such to be removed.

9.2  Handling Charges are levied according to the published Royal Mail postal formats of a letter,  large letter and medium parcel.

9.3  Handling Charges are payable on all items newly delivered and;
9.3.1  all items returned to your mailbox as undeliverable and;
9.3.2  all items processed from an Outpost consignment and;
9.3.3  all items recovered from a previously Closed Account.

9.4  Handling Charges are debited from the balance in your Postage Fund as they are incurred.

9.5  Handling Charges will continue to accrue when;
9.5.1  your Account status is Active or;
9.5.2  your Account status is Unverified or;
9.5.3  your Account status is Overdue or;
9.5.4  your Account status is Restricted or;
9.5.5  your Account status is Expired

9.6  Mail will no longer be logged into your Account and Handling Charges will cease to accrue when;
9.6.1  your Account status is Suspended or;
9.6.2  your Account status is Closed.

10:  SURCHARGES

10.1  A Surcharge is payable;
10.1.1  to handle an oversize or overweight parcel or;
10.1.2  to forward your mail by Royal Mail 'Special Delivery' or;
10.1.3  to forward your mail by Private Courier or;
10.1.4  to arrange additional forwarding insurance or;
10.1.5  to process an Outpost consignment or;
10.1.6  to pay third-party charges on delivery or;
10.1.7  to search the contents of your mailbox to identify an item or;
10.1.8  to research and identify an unknown User or;
10.1.9  to deal with any person visiting your address.

10.2  Surcharges are deducted from the balance in your Postage Fund as they are incurred.

11:  FIXED PRICE GUARANTEE

11.1  The fees and charges that are in force at the commencement of a Term will apply for the whole Term and any contiguous renewals.

11.2  If you allow your Account to Expire,  the fees and charges in force on the date of renewal will apply for the whole of the new Term and any contiguous renewals.

11.3  For the avoidance of doubt our fixed price guarantee applies to capital charges only and does not include;
11.3.1  the application of VAT or;
11.3.2  any changes to the VAT rate.

12:  POSTAGE FUND

12.1  This is the notional fund associated with your Account and from which all charges including but not limited to Handling Charges and Surcharges and transaction fees and postage costs are debited as they become due.

12.2  It is your sole responsibility to be aware of the balance remaining in your Postage Fund and for maintaining a positive credit.

12.3  You can add more credit to your Postage Fund at any time using the facility provided in your Account control panel.

12.4  The balance remaining in your Postage Fund is calculated in real time and clearly displayed in your Account control panel.

12.5  If the balance in your Postage Fund falls below £0 your Account Status will change to Restricted.

12.6  If the balance in your Postage Fund remains below £0 for 60 consecutive days your Account will be Closed.

12.7  If the balance in your Postage Fund falls below -£25.00 your Account will be Suspended.

12.8  If the balance in your Postage Fund remains below -£25.00 for 14 consecutive days your Account will be Closed.

12.9  Any balance remaining in your Postage Fund at the end of the Term will be refunded to a nominated bank account on request.

12.10  Any balance remaining in the Postage Fund of a Closed Account 90 days after the date of Expiry will be forfeit.

13:  ALERTS & NOTIFICATIONS

13.1  A Notification will be sent to your registered email address if;
13.1.1  a forwarding or scan has been declined because insufficient credit remains in your Postage Fund to complete the action or;
13.1.2  your Postage Fund balance falls below £5.00 or;
13.1.3  your Postage Fund balance falls below £0.00 or;
13.1.4  your Postage Fund balance has remained below £0.00 for 53 consecutive days or;
13.1.5  your Postage Fund balance has remained below £0.00 for 60 consecutive days or;
13.1.6  your Postage Fund balance falls below minus £25.00 or;
13.1.7  your Postage Fund balance has remained below minus £25.00 for 14 consecutive days and;
 
13.1.8  when your request for a Demand despatch has been received and;
13.1.9  when a tracked item has been despatched and;
 
13.1.10  when your Account is due to Expire in 30 days and;
13.1.11  when your Account is due to Expire in 7 days and;
 
13.1.13  when your Account Status changes to Closed and;
 
13.1.14  when you are required to complete a Customs Declaration.

13.2  If you set your Account preferences to receive SMS Alerts a message will be sent to your registered mobile telephone number to correspond with each of the Notifications listed in 13.1 above.
13.2.1  Additional SMS Alerts are avaiable as optional selections.
13.2.1  Each SMS Alert is charged at 5p  (plus VAT at the pertaining rate if applicable).
13.1.3  SMS charges will be debited from your Postage Fund as they are incurred.

ACCOUNT TYPES

14:  A PRIVATE ACCOUNT

14.1  A Private Account may be used to receive mail for up to five named Users including the Account Holder.

14.2  The Account Holder must be an individual identified by name and is required to provide photographic proof of identity and may also be required to provide proof of residential address in a form or forms more particularly described in the website.

14.3  No proof of identity or residential address is currently required for additional Users but such proofs may be requested at any time during the Term if required by changes in legislation.

14.4  If a Royal Mail Redirection service is in force,  the nine digit redirection account number may be included as a User in addition to the five named Users.

15:  A BUSINESS ACCOUNT

15.1  A Business Account can be used to receive both private and business correspondence for up to five named Users including the registering Account Holder.

15.2  The Account Holder must be an individual identified by name and is required to provide photographic proof of identity and may also be required to provide proof of residential address in a form or forms more particularly described in the website.

15.3  A Company,  firm or trading style may be listed as additional Users.

15.4  No further proof of identity or address is currently required for additional Users but such proofs may be requested at any time during the Term if required by changes in legislation.

15.5  The Address may be used as the registered office address for a Company provided that;
15.5.1  the Account Holder is listed as a Director or Beneficial Owner of the Company and;
15.5.2  the Account is registered for a 12 month Term.

15.6  If a Royal Mail Redirection service in force,  the nine digit redirection account number may be included in addition to the five named Users.

16:  ACCOUNT TERMS

16.1  Account Term options are as follows;
16.1.1  a 12 month Account has a Term of 366 days.
16.1.2  a 6 month Account has a Term of 183 days.
16.1.3  a 3 month Account has a Term of 92 days.

16.2  An Account may be Renewed at any time within the last 30 (thirty) days of the Term.

16.3  By Renewing an account you agree to be bound by the Agreement that is in force at the beginning of the new Term.

16.4  Expost only undertakes to provide the Service for the Term and reserves the right to decline the Renewal of an Account without giving a reason.

17:  ACCOUNT STATUSES

17.1  UNVERIFIED:
17.1.1  An Account is Unverified until ID Verification is completed.
17.1.2  Mail delivered to an Unverified Account will be accepted and Handling Charges will accrue.
17.1.3  All forwarding,  scanning and 'Add User' controls are disabled.
17.1.4  If an Account remains Unverified for 7 days the Status will change to Overdue.

17.2  OVERDUE:
17.2.2  Mail delivered to an Overdue Account will be accepted and Handling Charges will accrue.
17.2.3  All forwarding,  scanning and 'Add User' controls remain disabled.
17.2.4  If an Account remains Overdue for 7 days the Status will change to Seriously Overdue.

17.3  SERIOUSLY OVERDUE:
17.3.1  Mail delivered to a Seriously Overdue Account will be returned to sender and;
17.3.2  access to the control panel will be denied.
17.3.3  If an Account remains Seriously Overdue for 7 days the Account will be Closed.

17.4  ACTIVE:
17.4.1  An Account becomes Active when ID Verification is confirmed and;
17.4.2  all controls are enabled in the control panel.
17.4.3  An Account will remain Active for the Term subject to 17.5 to 17.8 below.

17.5  RESTRICTED:
17.5.1  An Account becomes Restricted if the Postage Fund balance falls below £0.
17.5.2  Mail delivered to a Restricted Account will be accepted and Handling Charges will accrue and;
17.5.3  forwarding 'On Demand' and scanning controls are disabled.
 
17.5.4  If an Account remains Restricted for 60 consecutive days the Account will be Closed.
17.5.5  If the Postage Fund balance falls below -£25 the Account will be Suspended.
 
17.5.6  If the Postage Fund balance remains below -£25 for 14 consecutive days the Account will be Closed.

17.6  EXPIRED:
17.6.1  An Account becomes Expired at midnight on the last day of the Term.
17.6.2  Mail delivered to an Expired Account will be accepted and Handling Charges will accrue and;
17.6.3  existing mail will be retained in your mailbox and;
17.6.4  all functions except Account Renewal are disabled in the control panel.
 
17.6.5  If an Account remains Expired for 30 days the Account will be Closed.

17.7  SUSPENDED:
17.7.1  An Account can be Suspended by Expost.
17.7.2  Mail deliveries to a Suspended Account will be returned to sender and;
17.7.3  existing mail will be retained in your mailbox and;
17.7.4  control panel access will be denied.
 
17.7.5  An Account will remain Suspended for the Term or;
17.7.6  until the suspension is lifted by Expost or;
17.7.7  until the Account is Closed by Expost.

17.8  CLOSED:
17.8.1  An Account is Closed 30 days after the Expiry date of the Term or;
17.8.2  when the Account is subject to 17.3.3 or 17.5.4 or 17.5.6 or 17.6.5 above or;
17.8.3  when the Account is manually Closed by Expost.
 
17.8.4  Mail delivered to a Closed Account will be returned to sender and;
17.8.5  existing mail will be moved into Archive storage.
 
17.8.6  A Closed Account cannot be reactivated or Renewed.

17.9  DELETED:
17.9.1  An Account is Deleted 90 days after the expiry date of the Term or;
17.9.2  60 days after the Closed date.
 
17.9.3  any mail in Archive storage will be destroyed, unopened and;
17.9.4  all data relating to the Account and Users will be deleted and;
17.9.5  any balance remaining in the Postage Fund will be forfeit.

LEGAL & COMPLIANCE

18:  IDENTITY VERIFICATION

18.1  Both Business and Private Accounts must be registered by a named individual as the Account Holder.

18.2  The Account Holder is solely responsible for the use and conduct of the Account.

18.3  Under the Money Laundering regulations 2007 and other applicable Acts of Parliament we are required to verify the identity of the Account Holder and this may include checking against electronic and other databases  (public or otherwise).

18.4  In order to activate an Account you are required to provide;
18.4.1  your full name and;
18.4.2  your date of birth and;
18.4.3  your current or last residential address in the UK or;
18.4.4  your current address outside of the UK.

18.5  You are additionally required to provide,  by means of an electronic image,  one or more photographic proofs of identity in the form of;
18.5.1  a passport or;
18.5.2  a driving license or;
18.5.3  a national ID card or;
18.5.4  other government issued photo ID.

18.6  You may also be required to provide one proof of residential address in the name of the Account Holder which may include;
18.6.1  a utility,  landline telephone or internet bill or;
18.6.2  a bank,  building society or credit card statement or;
18.6.3  a certificate of insurance or;
18.6.4  a pay slip or P45 / P60 or;
18.6.5  any HMRC notice or benefits letter

18.7  No personal identification is currently required for individuals or businesses added as named Users of an Account.

18.8  Once entered,  a User name cannot be changed except;
18.8.1  to correct a mis-spelling or mistype or;
18.8.2  at the sole discretion of Expost in order to avoid confusion with a similar name or;
18.8.3  at the renewal of an Account Term.

19:  ACCEPTABLE USAGE

19.1  With a Private Account,  you may use your mailbox address within your personal Social Media or other websites and for all correspondence with but not limited to Government Authorities,  banks and retailers provided that such use does not breach any provision of section 20 below.

19.2  You may include a Business mailbox address in any advertising including but not limited to Printed or Online Directories and Social Media,  Search Engines,  Portals or your own or any other websites on condition that such advertising does not breach any of the provisions in paragraph 20 below.

20:  RESTRICTIONS ON USE

20.1  You must never misrepresent the Address as your place of residence or attempt to add yourself or others to the local Electoral Register  (Electoral Roll)  at the Address.

20.2  You must never claim the Address as the physical address from which goods are sold or distributed.

20.3  You must not use the Address to fraudulently secure credit or to unlawfully avoid existing creditors.

20.4  You must not send or deliver,  or permit to be sent or delivered,  any illegal,  defamatory,  obscene,  offensive or dangerous object or material more especially described in this website.

20.5  You must not use the Service for any purpose which in our considered opinion may be deemed to be unlawful or antisocial and you acknowledge that Expost may report the same to the relevant authority.

20.6  Should you breach any of these provisions we reserve the right to close the Account without notice.

CANCELLATION & TERMINATION

21:  YOUR RIGHT TO WITHDRAW

21.1  Because the product is bespoke you do NOT have the right to cancel this contract under the Consumer Contracts Information and Additional Charges Regulations 2013.

21.2  As a courtesy and without prejudice you may withdraw from this contract at any time within the first 7 (seven) days of the Term without giving us a reason provided that you have not used or published or otherwise disseminated your Address.

21.3  To cancel the order you must send a request to do so by email to support@expost.uk
21.3.1  The date and time of this email shall be the date and time of the request to cancel and;
21.3.2  the content of the request email must include your password.

21.4  If your withdrawal from this contract is accepted under provision 21.2 we will refund your Service fee,  less the £25 set-up charge.  We will also refund the available balance showing in your Postage Fund.
21.4.1  You must provide us with details of the bank or Paypal account into which the refund will be lodged and;
21.4.2  the refund will be processed 30 (thirty) days after the date of withdrawal.

END OF TERM

22:  TERMINATION BY US

22.1  An Account will be Closed and this Agreement will be terminated if;
22.1.1  you fail to provide the required identification within 21 days of registration or;
22.1.2  you submit counterfeit documents for identity verification or;
22.1.3  your Postage Fund remains overdrawn for 60 consecutive days or;
22.1.4  your Postage Fund remains overdrawn by more than £25 for 14 consecutive days or;
22.1.5  you breach any of the conditions laid out in paragraph 20 above or;
22.1.6  evidence of wrong doing is brought to our attention by the Courts or a governing authority.

23:  CONSEQUENCES OF TERMINATION

23.1  If you are found to be in breach of any of these terms and conditions,  we may close your Account immediately and any balance in your postage fund may be forfeited for payment of our reasonable costs.

23.2  Following termination of the agreement under 24.1 you authorise us at our absolute discretion either to retain or destroy or otherwise dispose of any items of mail that are on the premises.

24:  STORAGE OF MAIL

24.1  We will store your mail without charge for the Term of your Account plus 90 (ninety) days.
24.1.1  Any mail remaining in storage after this 90 day period will be destroyed.

24.2  We will insure your mail whilst it is on our premises and in our care.
24.2.1  Our insurance liability will be limited to £1 for a Letter sized item, £2 for a Large Letter sized item and £5 for a Parcel of any size and;
24.2.2  the liability of the Company in respect of any claim for damage or loss is limited to £50 in aggregate.

24.3  The Service is not to be used for the storage or delivery of items of value and the Company will not accept notification of value as this cannot be verified.

25:  THE CUSTOMER UNDERTAKES

25.1  To provide the required documents necessary to complete Identity Verification in a timely manner.

25.2  To maintain a positive credit balance in your Postage Fund and top up as necessary.

25.3  The Customer will be responsible for any costs incurred due to any misbehaviour by the Customer or breach of the terms of this Agreement.

25.4  The Customer authorises the Company and any of its representatives at their sole discretion to sign on the Customers behalf for any deliveries addressed to the Customer's mailbox address.

25.5  The Customer accepts that packages may be withheld and referred to the authorities pending investigation where the Company has reason to suspect any wrongdoing.

25.6  The Customer will indemnify the Company against any liability,  expense,  loss,  claim or proceedings incurred by the Company arising from the use by the Customer of the Service except to the extent that the same is caused by the clear negligence of the Company.

25.7  The Customer may check by accessing their account or by SMS or by telephone or by email whether they have received mail.
25.7.1  The Company will not open mail for the Customer unless permission to do so is provided by the Customer in writing and;
25.7.2  the Company is not obliged to make any comment regarding who such mail may be from.

25.8  The Company shall not be liable for any indirect or consequential loss including loss of profit,  nor for any liabilities,  costs,  claims,  demands or expenses arising from any event beyond its control including but not limited to any loss,  damage,  delay or mis-delivery on the part of any third party carrier.

YOUR PRIVACY

26:  Your personal information & GDPR

26.1  We are obliged to keep accurate and current details of Customers as required by the relevant UK authorities and you accept that these requirements may change from time to time.

26.2  You will provide all information that is reasonably requested in order to verify your identity.

26.3  Any information provided by you or collected by us in connection with the Service will be held securely on our systems in accordance with GDPR for the term of your Account plus 90 days,  after which time it will be deleted.

26.4  Access to all of the information held by the Company about you and your Account is available to you in your secure control panel and the linked 90 day Statement of Account and 90 day Setting History reports.

26.5  Any information relating to third parties who are not customers of Expost including,  but not limited to,  forwarding addresses provided by you,  will be retained for 90 days in order for us to provide on-going customer support,  after which time it will be deleted.

26.6  The Company may depend upon information provided by you or collected by us for the purposes of supporting any legal claims arising from,  but not limited to,  the non delivery or loss of mail.
26.6.1  As a consequence of 26.6 there is no right to erasure.

26.7  We may share any information we collect with the Police to assist with investigations and/or enquiries as well as other representative bodies who are complying with legislation and in accordance with the relevant statutory and regulatory obligations.

26.8  No information provided by you or collected by Expost will be passed to any other party without your express permission unless we are required to do so by any regulation or law.  However,  you agree that we may send you information in electronic format about other services offered by us,  and changes to our existing services,  in the form of a quarterly newsletter.

STATEMENTS

27.1  We reserve the right to change these terms and conditions at any time by advising you of any changes not less than 28 days before the changes come into effect.

27.2  You confirm that you have read and understood these terms and conditions and agree to be bound by the contents.

27.3  The rights and obligations of both parties to this agreement shall be governed and construed in accordance with English Law.

27.4  You may not assign any of your rights or benefits hereunder.

27.5  These terms and conditions shall prevail notwithstanding any conflict with the terms and conditions of any order or contract submitted by you in respect of the service or any other services provided by us.

DISCLAIMERS

We use reasonable efforts to ensure that this website is free from viruses and other malicious or harmful content.  However,  we cannot guarantee that your use of this website  (including any content on it or any website accessible from it)  will not cause damage to your computer or other device.

It is your responsibility to ensure that you have the right equipment  (including antivirus software)  to use the website safely and to screen out anything that may damage or harm your computer or other device.

Except where required by applicable law,  Expost shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the website.